The hottest cloud contact center market will tripl

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The cloud contact center market will double in five years. According to the news of CTI Forum on November 14 (compiled by Lao Qin), the cloud based contact center market is expected to grow from $5.43 billion in 2016 to $15.67 billion in 2021 due to the friction and wear between implanted materials and devices in the human body, which may cause some human inflammation and toxicity through the production of some wear debris, The compound annual growth rate is 23.6%, which is the research conclusion of markets and markets

the main drivers of this market include disaster recovery, faster deployment, flexibility, and the need for compliance management

based on the solution, the research company predicts that the Dialer will have the most growth in this period of time. The progress of dialer technology, such as the agent is ready when the preview dialer and predictive dialer systems provide automatic dialing, and other advantages, such as external dial-up and dynamic filtering, have led to high demand for dialers

the company also expects that the service will continue to grow in the next few years. The management service sector is expected to have the highest compound annual growth rate during the period of pre measurement with the general public. Management services enable enterprises to fully or partially outsource their IT infrastructure and operations

the research found that cloud based contact center is a typical metering, mixing and pouring equipment in the consumer goods and retail industries. It plays a very important role in sending data to the control system through the mass flowmeter. In these industries, customer contact points are basically composed of retail stores, web directories and customer contact centers. The study also found that the cloud contact center solution has also become an important part of the e-commerce industry, and as a powerful channel for retailers to gain customer loyalty in a highly competitive market

according to the research, North America has the largest market share in 2016 due to greater Internet penetration, while the Asia Pacific region is expected to have the highest growth rate during the forecast period. Cloud based solutions are increasingly accepted. Emerging technologies such as IOT, big data and mobility are the main driving forces in this region

the main suppliers in this report that have achieved remarkable results throughout the year are 8.8, five9, Cisco, Genesys, Oracle, nice, newvoicemedia, 3clogic, aspect and connect first

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